LiveLook announces the first ever stand-alone no-download Co Browsing web collaboration software letting users of article management self-service portals show their screens to someone for assistance. As consumers see less differentiation among products on the market, they are valuing their buyer experiences to choose where to do business. According to Gartner Group, it costs .50 to handle a buyer transaction with a rep and only $.50 via web self-service. But since 65% of buyer self-service transactions end up with a buyer aid rep, there is clearly a need to help customers in using self-service applications.
Already integrated with leading customer-interaction-centric products like RightNow and nGenera Cim (formerly Talisma), LiveLook services can now be integrated to an organization's own self-service applications. With a uncomplicated eight lines of html code, buyer aid professionals can add Co Browsing capabilities to their convention portals and quickly differentiate themselves from their competitors.
Co Browsing to Help Teach Customers How to Use Self-service
Quicken Loans, the country's #1 online mortgage lender, is another great example of multi-channel buyer service. The company utilizes both LiveLook and online chat via Instant Service, to help clients find the right mortgage and then successfully sign their mortgage documents online. Quicken Loans mortgage bankers and client care specialists can help guide a someone straight through electronically signing their mortgage documents, helping the client close their loan more quickly and easily.
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